I purchased my onyx boox note device in mid april this year, and experienced some issues with scratching like alot of people in this forum also have. When i contacted ereader.store about this, they didnt respond.
I waited almost two weeks without any reply before i posted both a negative review on their site and a question regarding why they havent responded. It then took about half a day before i got an email stating that:
1. User habits were to blame for the scratches, and for a price they could fit my device with a screen protector.
2. Almost noone else is experiencing scratches, in fact only 5 out of 10.000 sold devices experience this.
3. They didnt think my review was fair, and therefore they deleted it.
The problems are quite glaring here, especially since we are protected by EU consumer laws from companies that behave like this. Now my device wont even turn on anymore, and even though i have tried to contact them i know i will have to wait for a long time before getting an answer.
Its sad that a company only lets through positive reviews and refuse to fix the problems they are giving their customers, but even sader that i spent alot of money on a device that brings me more this much trouble. If they had owned up to their mistakes and offered, in a timely manner, to fix my device i would not have been complaining here, but i feel it is my duty to warn others that this is how ereader.store runs their operation and because of that recomend that you buy your product elsewhere.
The probably worst part of this is that the device is a rock solid device, which has allready given me a great amount of joy and saved me alot of time and paper. If the store that sold them were more honest and consumer friendly, i probably would have recomended this device to anyone that asked.
I waited almost two weeks without any reply before i posted both a negative review on their site and a question regarding why they havent responded. It then took about half a day before i got an email stating that:
1. User habits were to blame for the scratches, and for a price they could fit my device with a screen protector.
2. Almost noone else is experiencing scratches, in fact only 5 out of 10.000 sold devices experience this.
3. They didnt think my review was fair, and therefore they deleted it.
The problems are quite glaring here, especially since we are protected by EU consumer laws from companies that behave like this. Now my device wont even turn on anymore, and even though i have tried to contact them i know i will have to wait for a long time before getting an answer.
Its sad that a company only lets through positive reviews and refuse to fix the problems they are giving their customers, but even sader that i spent alot of money on a device that brings me more this much trouble. If they had owned up to their mistakes and offered, in a timely manner, to fix my device i would not have been complaining here, but i feel it is my duty to warn others that this is how ereader.store runs their operation and because of that recomend that you buy your product elsewhere.
The probably worst part of this is that the device is a rock solid device, which has allready given me a great amount of joy and saved me alot of time and paper. If the store that sold them were more honest and consumer friendly, i probably would have recomended this device to anyone that asked.